Professional Summary
I am an Accessibility-Focused Customer & Technical Support Specialist with proven expertise in delivering exceptional customer service and resolving technical issues efficiently. My strong background in computer literacy—including Microsoft Word, Excel, and PowerPoint—combined with screen-reader adaptability for visually impaired users, highlights my commitment to inclusivity and accessibility in technology.
Work Experience
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Customer Care Representative - Saarthee CRM Pvt. Ltd.
2023 | Gurugram, Haryana, India
- Responded to customer inquiries and complaints promptly.
- Assisted in the development of new customer service processes.
- Trained new employees on customer care procedures.
- Collaborated with the sales team to improve customer retention.
- Conducted surveys to gather feedback on customer experience.
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Training and Placement Officer - VVnT Foundation
December 2023 | Noida, Uttar Pradesh, India
- Conducted campus recruitment drives.
- Facilitated job fairs and career counseling sessions.
- Established partnerships with top companies.
- Maintained accurate records of placements.
- Coordinated with academic departments for student readiness.
- Developed training programs for students.
Education
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HSC - Pune Board, Ramnivas Ruia Junior College
June 2018 - May 2019 | Pune, India
Skills
- Customer Service Excellence
- Accessibility Testing & Support
- Technical Troubleshooting
- Adaptability and Inclusion
- Communication & Collaboration
- CRM Operations Knowledge
- JavaScript, HTML, CSS
- Python Programming
- Windows, MS Excel, MS Word, MS PowerPoint, Outlook, and Internet